Frequently Asked Questions (FAQs)

General Questions

What is Peak Gear Supply?

Peak Gear Supply is a U.S.-based online retailer offering high-quality gear and equipment sourced from trusted manufacturers. We focus on providing reliable products, transparent policies, and dependable customer service to customers worldwide.

Where is Peak Gear Supply located?

We are headquartered in the United States. Our support address is:

1234 Gear Road, Suite 100
City, State ZIP

Do you ship internationally?

Yes. Peak Gear Supply ships worldwide. International shipping rates, delivery times, and customs fees vary depending on the destination.

Orders & Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation. Once shipped, you will receive a tracking number via email.

How long does shipping take?

Delivery times vary by location:

  • U.S. Orders: 3–7 business days (average)

  • International Orders: 7–21 business days, depending on destination and customs clearance

Please note that shipping times may vary due to carrier delays, holidays, or customs inspections.

Can I pick up my order locally?

Yes. Local pickup is available by appointment. Please contact our support team before placing your order to confirm pickup availability.

Will I have to pay customs or import fees?

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

Payments & Security

What payment methods do you accept?

We accept secure payments through trusted providers including:

  • Credit & Debit Cards

  • PayPal

  • Stripe-supported payment methods

All transactions are encrypted and processed securely.

Is my payment information safe?

Yes. Peak Gear Supply does not store credit card information. All payments are processed through PCI-compliant payment gateways using industry-standard encryption.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery.

Can I return an opened item?

Yes, returns are accepted for opened items as long as they are unused, in original condition, and include all tags and packaging.

Who pays for return shipping?

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–10 business days and issued to the original payment method.

Warranty & Product Support

Do your products come with a warranty?

Yes. Most products come with a manufacturer-backed warranty, typically valid for one (1) year, unless otherwise stated.

How do I file a warranty claim?

To initiate a warranty claim, contact our support team with:

  • Your order number

  • A description of the issue

  • Photos or videos if applicable

We will guide you through the manufacturer’s warranty process.

Order Issues

What if my order arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We will work quickly to resolve the issue.

What if I received the wrong item?

If you received an incorrect product, notify us immediately. We will arrange a replacement or refund at no additional cost.

Can I cancel or modify my order?

Orders can only be canceled or modified before they are shipped. Once an order has been dispatched, changes are no longer possible.

Chargebacks & Disputes

What if I have an issue with my order?

We strongly encourage customers to contact our support team first. Most issues can be resolved quickly without initiating a chargeback.

What happens if I file a chargeback?

Chargebacks are handled according to PayPal and Stripe policies. Fraudulent or abusive chargebacks may result in account restrictions or order cancellation.

Contact & Support

How do I contact customer support?

You can reach us via email or by writing to:

Peak Gear Supply
1234 Gear Road, Suite 100
City, State ZIP

Support hours may vary, but we strive to respond to all inquiries within 24–48 business hours.

Do you offer product recommendations?

Yes. Our team is happy to assist with product guidance and general inquiries to help you make informed purchasing decisions.

Still Have Questions?

If your question isn’t answered here, please contact our support team. We’re always happy to help.